Whitepapers

IT spending has been steadily shifting from traditional on-premises offerings to cloud services over the past five years, and it is continuing to grow. In fact, according to Gartner, Inc., SaaS application spending will grow to over $99 billion worldwide by 2020. While the enterprise has adopted SaaS at a rapid rate, SMBs are typically more agile than large companies with heavier investment in on-prem technology. This means MSPs have an immense revenue opportunity in moving end users to the cloud.

In this eBook, Datto pulled together the key sales strategies for MSPs looking to increase profits and drive new business.

This eBook provides an overview of some of the most important KPIs used by top MSPs. It focuses on two major areas – finance and service – to help you better understand how to use KPIs as an essential tool for building a more sustainable business.

When running a managed service provider (MSP) business, the single largest part of the overall costs of doing business is the technicians that support your end customer – from straight salary and benefits, to training, transportation and managing the collection of their time, through to billing the customer. In this series of whitepapers, Karl Palachuk goes through the elements that you need to take into account to best manage your technicians’ time. This includes everything from how to structure their day and their priorities, to tracking their efforts to ensure that your business is being run in the most productive manner – ultimately driving the most profitability.

In this case study, Singapore Computer Guys talks about how SolarWinds Remote Monitoring and Management Tools allowed them to automate tasks, provide near-bulletproof IT security, and keep track of all of their assets from a single web-based dashboard.

Singapore Computer Guys offer managed services to clients from various industries. These services include operational support, technology management, disaster recovery and risk management.