Demand for analytics technology is set to surge in the contact centre applications market across the Asia Pacific in the coming years, new research suggests.
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According to GlobalData research, several legacy contact centres in Asia Pacific are not architected to cope with Covid-19 scenarios.
Avaya has revealed a further integration with Google Cloud Contact Centre artificial intelligence (AI) to provide better contact centre experiences for customers.
Google Cloud has announced a new enterprise contact centre solution which uses AI to mimic humans to answer simple queries.