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- 19 April 2004 16:55
New Sophos Knowledgebase Provides Instant Answers
FOR IMMEDIATE RELEASE. Sydney, 19 April 2004.
Sophos, a world leader in protecting businesses against viruses and spam, has put its industry-leading expertise at everyone's fingertips with the launch of its online global support knowledgebase.
Available in six languages, the support knowledgebase is a powerful addition to Sophos's renowned 24/7 customer support, which is provided to all customers at no extra charge. Industry analyst Frost & Sullivan has cited Sophos's technical support as one of the prime reasons that Sophos customers are "the most satisfied of all anti-virus customers".
The knowledgebase, compiled by Sophos support engineers worldwide, provides instant answers to users' questions and tried-and-tested solutions for troubleshooting.
Printable articles can be searched in English, French, German, Spanish, Italian and Japanese.
The knowledgebase will continue to grow alongside Sophos's expanding range of award-winning anti-virus and anti-spam products. Users will also have the opportunity to influence the ways in which the knowledgebase grows, by rating the usefulness of articles, providing feedback, and even suggesting new articles.
"Our commitment to providing premier technical support continues to set us apart from our competitors," said Sean Richmond, Head of Technical Support, Sophos Australia and New Zealand. "The launch of the support knowledgebase is an exciting step forward, and will help to ensure that our technical support continues to be second to none."
For more information, please visit: http://www.sophos.com.au/support/knowledgebase
Notes for Editors.
About Sophos. Sophos is a world leading specialist developer of anti-virus and anti-spam software. Sophos is headquartered in the UK and protects all types of organisations, including small- to medium-sized businesses, large corporations, banks, governments and educational institutions against viruses and spam. The company is acclaimed for delivering the highest level of customer satisfaction and protection in the industry. Sophos's products, backed by 24 hour support are sold and supported in more than 150 countries.
Sophos's regional head office for Australia and New Zealand is in Sydney and hosts one of the company's three Computer Virus Research and Development Laboratories to provide global support services.
FOR FURTHER INFORMATION: Sean Richmond (firstname.lastname@example.org) is available for comment: +61 2 9409 9100 (tel) +61 2 9409 9191 (fax)
Sophos's press contact at Gotley Nix Evans is: Michael Henderson (email@example.com) +61 2 9957 5555 (tel) +61 413 054 738 (mobile) +61 2 9957 5575 (fax)