- 30 June 2004 18:22
New Version of FootPrints web based heldesk available
FootPrints is the award winning, 100% web based helpdesk software from Unipress used across nearly every market segment from education, government, private and public organisations, utilities through to IT developers.
Unisoft is the exclusive Australian & NZ Distributor for FootPrints and since Unisoft became the distributor of FootPrints several years ago, FootPrints covers, and has established, a strong presence in nearly every segment of the market
Version 6.5 Is Now Available!
FootPrints 6.5 combines signature ease-of-use with an expanded feature set for both internal and external support automation, new levels of sophistication, and stronger performance for large sites
FootPrints 6.5New Features and Capabilities Include: Expanded Customer Self-Service Online · The Customer eService Portal enables you to embed a simplified, highly customisable single-frame screen within your existing web site to give customers easy access to FAQs and solution knowledge bases without having to log-in.Comprehensive Customer Service Level (SLA) Management Module and Reporting Advanced User Management and Agent Workflow · Agent Availability Matrix to automate the agent work process by offering individual work schedules and an agent availability matrix for managing schedules for internal and external team members. · Follow-the-Sun Escalations to escalate issues to different teams at different time zones. Dynamical Link to SQL-based Databases and Address Books · FootPrints Dynamic SQL Database Link is a new, add-on module that’s available for additional cost to dynamically link to customer contact information stored in your existing SQL relational database, including Microsoft SQL Server, Oracle, MySQL, Access, and other SQL-based directories. And, you can dynamically populate issue data fields from any SQL-compliant database. More Powerful Support Metrics and Reports · Automated, Customizable Flashboard for a Single, Consolidated View of Multiple Metrics · Cross-Project Searches to view data from multiple projects in a single FootPrints window. · New Metrics Report Wizard that measures additional quantitative data, including first-call resolution rate and service level metrics. Advanced FootPrints Database Maintenance · Database Management Utilities to archive, backup, restore and purge tickets Enhanced FootPrints Speed and Performance with Large Ticket Volumes Project Management for Different Types of Request-driven Issues · New Project Templates including HR, facilities management, and more. Integrated, Automated Network Mapping and Asset Tracking (Add-on for Additional Cost) · FootPrints LANsurveyor This very affordable tool is an integrated, add-on module to FootPrints software that automatically maps your network, and discovers and tracks your IT assets - helping agents to speed customer problem resolution and minimize the need for user supplied information. FootPrints LANsurveyor supports Mac and PC environments.
For more information of FootPrints 6.5 Visit the "What's New" page at www.unipress.com/footprints/whatsnew.html.
A walkthrough of FootPrints is available. Contact Unisoft Contacts: Information: Annie Harper Email: firstname.lastname@example.org Sales: Max Quenette Email: email@example.com Technical Services Mark Rindel Email: firstname.lastname@example.org
Phone 61+3 9540 0188 Fax 61+39 540 0980
Alternately a 30 day free evaluation is available for download from www.unipress.com