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  • 23 August 2018 11:52

CustomTec purchases CA Unified Infrastructure Management to monitor its entire cloud estate providing customers with superior levels of managed services

CustomTec has also signed on as a Member Partner in the CA Advantage Partner Program

CustomTec today announced that it has chosen CA Unified Infrastructure Management (UIM) to monitor its entire cloud estate to provide customers with superior levels of managed services and has also signed on as a Member Partner in the CA Advantage Partner Program.

As one of the largest desktop-as-a-service MSPs in Australia, CustomTec maintains a wide infrastructure base that is focused on customers’ core business application requirements and improving the end-user experience.

CustomTec selected CA UIM to monitor its entire cloud estate – encompassing shared and dedicated infrastructure and customer-owned hosted solutions – that it has recently migrated from a disparate system to a new, fully integrated monitoring system.

The new monitoring system will allow early action on alerts, better visibility around risks and incidents, and ultimately faster resolution. By streamlining operational processes, CustomTec can provide the level of service, scalability and flexibility required for business growth. The move will help CustomTec expand its service offering and customer base. CA UIM is an important part of this transition and has already resulted in significant savings in management.

Anthony Higgins, chief technology officer at CustomTec, said, “We needed an integrated tool that gives visibility through the entire stack, from the application all the way down into the storage. This involves multiple vendors and technologies, which presents an ongoing challenge for cloud and hosting service providers like us. CA UIM is fundamentally vendor agnostic, and it was the most comprehensive offering we found to address this requirement.

“UIM allows us to quickly detect any potential issues in the stack and resolve them before they escalate into problems, independent of the technology and vendors. Our customers expect services that are always available and CA UIM helps us achieve this goal.”

CustomTec becomes Member Partner in the CA Advantage Partner Program As part of the newly formed relationship, CustomTec has also signed up as a Member Partner in the CA Advantage Partner Program. According to CustomTec, CA’s partner program allows the right-sizing of the UIM solution into a commercial model that works for its customers and itself. The new CA Advantage Partner program makes it easier to identify the benefits and rewards that help partners grow their CA practice. Key features of the CA Advantage Partner Program include improvements to the MSP route-to-market, flexibility and profitability for MSP partners.

According to Higgins, “In the end, UIM provides leading technology at a very affordable cloud solution provider model, which results in great value for our customers.”

For CA, the partnership demonstrates its ongoing commitment to form strategic alliances with the right partners in the region.

Janice Cox, managing director for CA Technologies, Australia and New Zealand said, “With CustomTec’s expertise and offerings, our technology leadership and the CA Advantage Partner Program, together we are helping companies to realise the agility, innovation and efficiency required to meet their digital transformation goals.”


About CustomTec CustomTec is a world class IT services company in Sydney supporting mid-market and enterprise organisations across the APAC region. It specialises in managed IT services, IT support, mobile device management, infrastructure & projects, cloud migration and services. Its greatest strength is its people and it prides itself on its technical and service excellence that helps customers achieve their business goals. CustomTec has developed a managed IT services platform, SmartOptions, which provides the same level of support that large corporations demand, but at a cost-effective price for medium-sized business. Today, SmartOptions keeps businesses “Always On” through proactive, ongoing maintenance and 24x7x365 monitoring.

About CA Technologies CA Technologies (NASDAQ:CA) creates software that fuels transformation for companies and enables them to seize the opportunities of the application economy. Software is at the heart of every business in every industry. From planning, to development, to management and security, CA is working with companies worldwide to change the way we live, transact, and communicate – across mobile, private and public cloud, distributed and mainframe environments. Learn more at

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