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  • 23 November 2021 09:02

Soprano Design Wins Australia’s 2021 ACOMM Award for Best Mobile Solution

November 23, 2021, Sydney

Soprano Design, a global communications platform-as-a-service (CPaaS) leader, was named a 2021 Communications Alliance Awards (ACOMM) winner for Best Mobile Solution for its service to help with COVID-19 contact tracing, vaccine rollout, and hospital-to-patient communications.

“Soprano Design’s innovative approach and execution exemplifies what the ACOMM’s judging panel were looking for—particularly from a relatively new player,” said John Stanton, CEO of Communications Alliance. “Congratulations to the Soprano team; this national recognition is well deserved!”

The 15th annual ACOMM Awards highlighted the telecommunications industry’s best organisations and achievements in Australia over the past year. How the world adapted to a mostly digital way of living provided a wealth of opportunity for organisations, hospitals, and brands to initiate a more direct way of communicating.

Better customer experience initiatives became mandatory while mobile messaging channels like SMS, email, and voice drove the main engagement between brands and their customers. Soprano saw an influx of organisations across several industries build out their communications initiatives to meaningfully interact during the pandemic.

“The last two years proved organisations need to engage and deliver critical information in a trusted way,” said Marshall Hampson, Communications Manager at Soprano Design. “We’ve enabled our customers to reach their customers when and how they want to be reached. With something like the pandemic and the communications around it, citizens want to feel like they’re being heard while being equipped with the best information at their disposal. It’s been empowering to see these powerful outcomes take place. We’re thankful for the ACOMM judges for recognising the work we’re doing to unleash organisations’ communication potential.”

To learn more about Soprano and its mobile messaging solutions, visit here: To see the full ACOMM Award release, please visit:

About Communications Alliance Communications Alliance is the primary telecommunications industry body in Australia. Its membership is drawn from a wide cross-section of the communications industry, including carriers, carriage and internet service providers, content providers, search engines, equipment vendors, IT companies, consultants and business groups.

The most influential association in Australian communications, co-operatively initiating programs that promote sustainable industry development, innovation and growth, while generating positive outcomes for customers and society. To create a co-operative stakeholder environment that allows the industry to take the lead on initiatives which grow the Australian communications industry, enhance the connectivity of all Australians and foster the highest standards of business behaviour. For more details about Communications Alliance, see

About Soprano Soprano Design is an award-winning global communications-platform as a service (CPaaS) solution Founded in 1994 in Sydney, Australia, Soprano’s omnichannel CPaaS solution, Soprano Connect, supports more than 4,500 enterprise and government customers including more than 150 Global Forbes 2000 companies. Through its unique MNO partner model, Soprano counts AT&T, Telstra, BT, Vodafone, Orange, Starhub, Smart/PLDT, and Celcom among the telco partners that use its trusted platforms to offer CPaaS to their own customers.

Media Contact: Marshall Hampson Communications Manager, Soprano Design +1 (916) 749-0001

Sefiani (on behalf of Communications Alliance) Neeley Williams 0434 742 551


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