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  • 17 November 2021 12:13

RingCentral Gives Customers More Flexibility with New Microsoft Teams Enhancements and BYOC

RingCentral upgrades the entire Microsoft Teams telephony experience with advanced phone capabilities, voicemail, fax, and call-to-web.

RingCentral, Inc. (NYSE:RNG), a leading provider of global enterprise cloud communications, video meetings, collaboration and contact centre solutions, today announced it is bringing a broad and reliable set of phone capabilities to Microsoft Teams. Customers have the option to choose between a direct routing solution or the RingCentral dialler integration for Microsoft Teams, and will have access to fax, voicemail, and more.

RingCentral is also announcing that the RingCentral Message Video Phone™ (MVP™) platform is now available via a new flexible BYOC (Bring Your Own Carrier) offering, which gives enterprises the choice in supplying their own telephony access, allowing them to bring in their carrier(s) of choice and extend their global footprint. Enhancements to safety capabilities with updated location awareness and updated abilities to manage emergency response locations will be made available worldwide.

Jaya Kumar, global chief marketing officer at RingCentral, said, “RingCentral’s mission is to give customers the very best business communications capabilities in a secure, trusted, and reliable way, and we’re delighted to extend RingCentral’s capabilities to organisations using Microsoft Teams. Teams need to be able to collaborate whether it is scheduled, spontaneous or ongoing. Teams also need to connect from any device and across modalities. It is about being able to connect when, where and how you want. We call it - Your Work. Your Way.”

Enhanced Solutions for Microsoft Teams Customers
RingCentral is helping Microsoft Teams customers enhance their calling experiences by offering telephony solutions that provide advanced phone capabilities and enterprise-grade reliability and compliance. Microsoft Teams customers in Australia will now have access to:
- Fax, Voicemail, and Call-to-Web: Microsoft Teams customers that want to utilise the comprehensive RingCentral cloud PBX functionality will be able to integrate the RingCentral app to embed calling, Fax (Q1 ‘22), Call-to-Web (Q4 ‘21), and Voicemail (Q4 ‘21) controls within Microsoft Teams.
- Direct routing: RingCentral enhances direct routing service for Microsoft Teams by enabling customers to deploy Fax and Voicemail at no additional cost.
- Enhanced onboarding: An easier, streamlined onboarding experience, so admins can simplify deployments.

RingCentral also provides customers with two options on how to bring RingCentral’s calling experience into Microsoft Teams:
- an embedded dialler integration between the RingCentral app and Microsoft Teams
- a direct routing solution to power Microsoft Teams calling natively.

Deeper integrations between the RingCentral app and Microsoft Teams
Customers who leverage the RingCentral app to meet all the complex calling needs of their business can create even tighter integrations within Microsoft Teams, by embedding controls for fax and voicemail alongside their existing embedded dialler, and choosing between the RingCentral web or desktop app as their calling endpoint. These users can now unlock more efficient integrations and workflows between the two apps. Customers can also simplify their workflows with quick access to voicemail messages within Microsoft Teams - and can check their voicemails without having to switch into the RingCentral app.

In addition, customers can choose how they want to make calls in Microsoft Teams with new call handling settings - choosing between either the RingCentral desktop or the web app to complete their calls with the embedded RingCentral dialler.

Through the integration with RingCentral for Microsoft Teams, customers can embed rich phone capabilities and power every calling use case in their organisation; access a comprehensive suite of cloud PBX capabilities; enable rich IT and line of business analytics and reporting; and receive unparalleled security, compliance, and global trust benefits.

The RingCentral for Microsoft Teams add-in is available now with embedded dialing; Fax and Voicemail will be available later in Australia and other regions.

Enhancing Direct Routing for Microsoft Teams
Customers who want a native calling experience for Microsoft Teams can choose RingCentral’s direct routing offering to be the back-end cloud PBX and expand their Teams calling global footprint. RingCentral’s enhanced direct routing solution provides closer ties to RingCentral’s cloud PBX infrastructure, and greatly benefits admins, who will be able to have a much simpler onboarding experience through a tighter, more automated administration workflow. RingCentral is also now offering a new complementary add-in for direct routing customers to provide Fax capabilities - features not available in Microsoft Teams.

Australian retail pharmacy business National Pharmacies has completed a 65-store upgrade to RingCentral MVP, and will shortly be deploying the solution for its head office in Adelaide. Once the head office rollout is complete, National Pharmacies plans to improve its collaborative capabilities by integrating RingCentral with Microsoft Teams, which was deployed just before the COVID-19 lockdown in 2020. “By using the RingCentral app at the desktop, we will be able to utilise additional functionality in the RingCentral environment for more focused services for our members and to provide training for our staff and frontline teams.” said Joe Polisena, CIO, National Pharmacies.

RingCentral Bring-Your-Own Carrier (BYOC) provides more flexibility in the path to cloud and global expansion
RingCentral Bring-Your-Own-Carrier (BYOC) gives customers an extra level of choice as they transition to the cloud. The BYOC model enables customers to supply their own telecom services, connecting an existing or preferred telecom carrier(s) into the RingCentral cloud, enabling the RingCentral app to provide business calling in concert with team messaging, task management, unlimited cloud storage, picture annotations, video meetings, virtual backgrounds, meeting transcriptions, closed captions and more. Enterprises across the globe can migrate communications and collaboration to the cloud while retaining existing telecom carrier relationships, providing more flexibility in their Cloud migration journey. BYOC will be available in Q4 2021 with any SIP trunk capable gateway, in addition to being certified by industry leading SBC vendors such as AudioCodes and Ribbon Communications.

Peace of mind that RingCentral meets unique user needs and global compliance requirements RingCentral remains committed to user safety and regulatory compliance. RingCentral delivers enhanced location accuracy and provides caller identification information for 000/112 emergency services dialling in Australia. In addition, RingCentral makes it easy for administrators to define and manage corporate emergency response locations so they can be shared and re-used by end users, and also allows end users to define and manage personal emergency response locations. Visit the RingCentral Trust Centre to learn more about RingCentral’s industry-leading global compliance.

Improved system flexibility to help administrators match the right level of RingCentral service to their users’ needs
This quarter, RingCentral is enhancing the experience for RingCentral MVP administrators with a simple and intuitive way to manage users licences in the admin portal. Administrators can quickly view user licence types, and initiate quick upgrades and downgrades as needed. This functionality helps administrators consolidate vendors, mitigate shadow IT, and deliver better product-user fit across their organisations.

“As people continue to work from anywhere, they need solutions that make their lives easy and productive,” said Jon Arnold, Principal, J Arnold & Associates, an independent technology research and analyst firm. “The new integrations and enhancements from RingCentral make it extremely easy for customers to access RingCentral and the overall experience is seamless.”

About RingCentral
RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™ (MVP®) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral offers three key products in its portfolio including RingCentral MVP™, a Unified Communications as a Service (UCaaS) platform including team messaging, video meetings, and cloud phone system; RingCentral Video®, the company's video meetings solution with team messaging that enables Smart Video Meetings™; and RingCentral cloud Contact Center solutions. RingCentral’s open platform integrates with leading third-party business applications and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

© 2021 RingCentral, Inc. All rights reserved. RingCentral, Message Video Phone, MVP, RingCentral MVP, RingCentral Video, RingCentral Video Pro, RingCentral Video Pro+, RingCentral Contact Center, Smart Video Meetings, and the RingCentral logo are trademarks of RingCentral, Inc.

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