- 30 May 2014 11:10
Axios Systems Recognized in Gartner’s 2014 Critical Capabilities for IT Service Catalog Tools Report
Axios received an overall product viability rating of “Good” for its solution assyst.
The report assessed 15 IT Service Catalog tool providers, including those that focus solely on IT Service Catalogs and those that include catalogs in their IT Service Support Management (ITSSM) tool suites. Criteria for evaluation stated products must cover the core IT service catalog functions, they have been in general availability and deployed in customer environments by November 1, 2013, and must be of interest to Gartner clients based on client inquiries.
Axios Systems believes Gartner’s rating was based on its strategic focus on the service catalog, evident in the marketing and positioning of the product, good support and reasonable sales. The assyst user interface, visio-style workflows and cloud provider adapters were also evaluated by Gartner.
“Mohawk Industries transformed our end user experience through rolling out the assyst service catalog and self-service portal to 25,000 employees within 90 days. Now we are seeing 70% of all calls managed through this channel, while IT Support costs have reduced by 34%”, says Joshua Smith, ITSM Team Lead at Mohawk Industries.
Tasos Symeonides, CEO at Axios Systems, comments “We are delighted to be once again amongst the highest-rated ITSSM vendors in this report. We pride ourselves on our intuitive Service Catalog as it is the driving force of a successful end user experience.”
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
About Axios Systems: For more than 25 years, Axios Systems has been committed to innovation by providing rapid deployment of SaaS and on-premise IT Service Management (ITSM) software. With teams in 22 locations and a global customer base, Axios is a worldwide leader in ITSM solutions. Axios's ITSM software, assyst, is purpose-built, designed to transform IT departments from technology-focused cost centers into profitable business-focused customer service teams. An out-of-the-box solution, assyst enables faster, less costly delivery and support of IT services better than any other enterprise-class ITSM solution, allowing our clients to offer unparalleled multichannel support. For more information, please visit our website at www.axiossystems.com
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