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  • 29 July 2021 13:30

Apptio Deepens Integration with ServiceNow to Accelerate IT Decision-Making

Apptio, ServiceNow Data Exchange Now Available as a Certified Solution in the ServiceNow Store

Sydney, Australia – July 28, 2021 — Apptio, Inc., the leading provider of technology business management (TBM) solutions, today launched its first certified solution available in the ServiceNow Store. This integration with ServiceNow provides users with a near real-time view into their organisation’s actual technology cost structure. By combining best-in-class operational data from ServiceNow with industry-leading IT cost modeling software from Apptio, technology leaders are able to make smarter investment decisions more quickly.

In today’s fast-moving marketplace, business leaders need to make smart bets and maximise investments. However, many are discovering a striking gap between the importance of data in making budget decisions and their confidence in the data they have, according to recent research from Harvard Business Review. Making quick decisions based on this data requires navigating the most complicated challenges in IT financial management: understanding the complete topology and costs of IT investments and measuring the return on those investments. Apptio solves this problem by leveraging ServiceNow’s ability to auto-discover changes in IT assets and their interconnected relationships. This information allows Apptio to create detailed, accurate cost models which automatically update at the speed of business changes. This is the level of speed, confidence, and fidelity Apptio and ServiceNow’s joint customers expect.

“Apptio’s mission is to help our customers tackle the mounting challenges they face by empowering them with trusted information to make decisions at the pace that modern business demands,” said Scott Chancellor, Chief Product and Technology Officer at Apptio. “This new integration with ServiceNow is a natural extension of that mission and delivers unprecedented transparency into organisations’ IT costs.”

Apptio’s ServiceNow connectors include seven connectors bringing information into Apptio and a new connector publishing data back to ServiceNow dashboards and are available as a certified solution in the ServiceNow Store.

The ingress connectors map ServiceNow data sets directly into ApptioOne, which allows costs to be modeled based on consumptive data, creating a trustworthy, timely and accurate total cost of ownership. The egress connector then pushes this defensible application TCO data from Apptio back into native ServiceNow dashboards, providing visibility to stakeholders across the business. This new level of bi-directional integration enables users to not only see their operational data and metrics for top applications, but also the fully burdened cost structure with continuous updates.

“Apptio and ServiceNow are both key partners to Oshkosh Corporation in forwarding our digital transformation journey and helping us to make trusted technology investment decisions. This deepening level of integration is a big win for organizations like ours looking to better understand actual IT costs from a business lens,” said Jared Petersen, Sr. Director of Digital Technology Strategy at Oshkosh.

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About Apptio

Apptio’s products empower business leaders to drive optimal financial performance across their organizations. More than 60 percent of Fortune 100 enterprises trust Apptio to manage spend across the entire IT portfolio and beyond, so that they can focus on delivering innovation. Apptio automatically ingests and intelligently structures vast amounts of enterprise and technology-specific financial and operational data and enables users across disciplines to report, analyze, plan, and govern their investments collaboratively, efficiently, and with confidence. For more information, please visit

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