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  • 2 July 2012 15:42

Axios Systems Delivers Service Catalogue Solution for New Zealand Department of Conservation.

NZ DOC to implement assyst to optimise business process efficiency and enhance customer service.

Wellington, New Zealand – 2 July 2012 – Axios Systems, the leading provider of IT Service Management (ITSM) and pioneer in automated ITIL support, today announced that the New Zealand Department of Conservation (DOC) has selected its assyst® enterprise ITSM software solution to optimise business process efficiency, enhance customer service and help reduce the overall costs of support services.

From 1 July 2012 DOC will implement a new organisational structure. Key to this is the centralisation of support functions into 'shared service centres'. Axios’ s assyst® Service Catalogue will support the new model - providing a centralised tool for the request and management of a range of support services. These include legal services, geospatial services, payroll, publishing, statutory land management planning, supplier management and scientific support and advice.

DOC is New Zealand's central government organisation responsible for managing conservation of natural and historic heritage. The Department manages approx 30% of New Zealand - approximately 8.5 million hectares of lands, 33 marine reserves and six marine mammal sanctuaries. They provide policy and legal advice to the Minister of Conservation and contribute to whole-of government policy processes.

assyst® will coordinate service requests between national office, five service centres and 55 offices located around New Zealand. Around 400 staff will use the system to manage the delivery of services to approximately 1,800 internal staff. The system provides a framework for requesting and managing work, supports standardised support and service delivery and will provide important management information to the organisation.

Axios Systems continues to increase its footprint in New Zealand through its local partnership with Focus on Business, Service Management and CRM solutions provider, allowing the company to deliver its ITSM and SM solutions to a growing number of businesses across multiple industries. For information on Axios Systems and its Service Management solution assyst, please contact Focus on Business at or contact them via email at, or go to

About Axios Systems:

Axios Systems is the world’s leading provider of IT Service Management (ITSM) solutions. The company was the first ITSM vendor to adopt the ITIL® framework, pioneering automated ITIL support, and has been solely focused on ITSM for nearly 24 years. The company’s award-winning assyst solution enables organisations to transition toward the next generation of ITSM and Service Desks, while significantly improving Service Delivery, optimizing IT infrastructure efficiency, lowering total cost of IT ownership and ensuring significant return on investment. Viewed as ITSM experts with 20 offices covering over 50 countries, Axios has a higher-than-average customer retention rate, working with more than 1000 organisations across the globe. For more information on Axios Systems and assyst, visit

About Focus On Business:

Focus On Business is a dedicated CRM and Service Management solutions provider originating from the UK, with an established presence in the Asia Pacific Region. With headquarters strategically located in Kuala Lumpur, Malaysia and offices in New Zealand, Thailand and Hong Kong, we provide local account management and services to the New Zealand market with an international support network. We provide management consultancy services either stand alone or based around solutions provided by Axios Systems. Focus on Business place a heavy emphasis on partnering with our clients. The focal point of all our business relationships is both parties winning and enjoying the experience of working together, by ensuring we address the needs of business as well as of the system users. Over the years, we have established a strong client-base comprising of Multi-National Companies as well as Small to Medium-Sized Enterprises (SMEs) in various fields of business, ranging from banking and insurance, manufacturing, retail, distribution to government and educational institutions. The strength of our solutions and service quality has ensured their continued success.

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