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  • 22 April 2021 09:49

View Hotels Revolutionises Operations with Infor for Enhanced Business Agility and Workplace Flexibility

Leading Australian hotel chain deploys Infor technology to centralise data and streamline operations

SYDNEY, Australia – 22 April, 2021 – Infor, a global leader in business cloud software specialised by industry, announced today that View Hotels has deployed Infor Hospitality Management Solution (HMS) and Interfaces across its three Australian Hotels to better leverage the cloud for data insights, marketing and remote working.

  In the few months of using Infor’s robust cloud platform, View Hotels has already seen tremendous success in generating valuable customer insights leading to increased revenue. Ensuring it securely stores and uses data in compliance with current and future regulations is key.

  Mimi Wong and Neil Wong, owners of the View Hotels chain, selected Infor to completely replace its existing legacy solution as a means to change the hotel chain’s culture and productivity.     

  “The decision to select Infor was made pre-coronavirus pandemic. We recognised the need to change the way we conduct our business activities. We needed a reliable partner who can deliver a central platform that communicates with every department. Every person who uses the system must be able to access the information and use the built-in-tools to do his or her job. Implementation and training went ahead virtually, and we clearly see the benefits of Infor,” said Neil.

  Other benefits of Infor HMS for View Hotels include:

  ·       Improving guest experience and reducing friction at transaction points by adopting quick, easy- to-use customer contact modules and applications that are supported by mobility solutions

·       Enabling mobile access for operating teams and management to be able to check hotel status, review guest information, process tasks, run reports, and more, even when off-site and working from home

·       Providing detailed insights into business performance utilising intelligent BI tools and reporting systems to facilitate revenue and profitability optimisation

  “We’re thrilled to be selected by View Hotels as its primary hospitality technology supplier and to be recognised as a trusted partner in its journey to deliver a cloud-first, streamlined business,” said Eric Wong, vice president, hospitality, Infor Asia Pacific.

  “Infor HMS will help View Hotels align its departments onto one ‘true’ platform, and enable sales, marketing, finance, revenue, and other key business units to use the solution as a primary tool for accomplishing tasks.

  “Previously, View Hotels operated a bank of standalone servers at each hotel which needed servicing and upkeep, and software that required manual updates throughout the year. With Infor HMS, View Hotels is streamlining daily activities for hotel operations through optimised and intuitive user interfaces that improve task efficiency and reduce manual procedures," said Eric.

 

About View Hotels

View Hotels boasts 3 properties in Australia’s top cities: Sydney, Melbourne and Brisbane. As the name suggests, each hotel offers the finest views one can experience within the localities. The hotel chain is currently embarking on a refurbishment and rebranding project with international partners with aggressive plans to expand. For more information, please visit www.viewhotels.com.    

About Infor

Infor is a global leader in business cloud software specialized by industry. Providing mission-critical enterprise applications to 67,000 customers in more than 175 countries, Infor software is designed to deliver more value and less risk, with more sustainable operational advantages. We empower our 17,000 employees to leverage their deep industry expertise and use data-driven insights to create, learn and adapt quickly to solve emerging business and industry challenges. Infor is committed to providing our customers with modern tools to transform their business and accelerate their own path to innovation. To learn more, please visit www.infor.com.

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