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  • 28 October 2020 03:06

CT gets recognised in multiple categories at the 2020 Service Excellence Awards

Centorrino Technologies has won the Customer Service Organisation of the Year for a Medium-Sized Business, the Contact Centre of the Year for a Medium Business and the highly coveted Best of the Best Award at the Service Excellence Awards 2020.

Australia's peak customer service association, the Customer Service Institute of Australia (CSIA) has awarded Centorrino Technologies as the winner in several categories at the Service Excellence Awards for 2020.

CT won the Customer Service Organisation of the Year for a Medium-Sized Business, as well as the Contact Centre of the Year for a Medium Business. CT also won the Best of the Best Award, which is selected from the category winners on the night.

The Service Excellence Award finalists comprise Australia's leading customer service organisations, who appreciate the value that customer service plays in achieving organisational success.

These wins add to CT's extensive history with the CSIA awards, as we have been recognised every year since 2013. This ongoing recognition is testament to the importance that we place on customer service, which is a key differentiator for CT in the MSP market.

In accepting the award, CEO and founder Adam Centorrino noted, ‘We are humbled to be recognised for these three awards, and this reflects the amazing job that our team has done this year, particularly with the increased workloads brought about by COVID-19.’

The criteria for judging is based on the International Customer Service Standard (ICSS:2020-2025), a framework of twenty-four elements that can be applied equally to government, not-for-profit and for-profit organisations of all sizes and across industry sectors.

The complete list of winners is available at


The Australian Services Excellence Awards (ASEAs) are Australia's premier customer service awards program. It attracts hundreds of nominations each year and culminates with attendees coming together at the ASEAs Gala Dinner to recognise best practice, performance and innovation in customer service, highlighting their importance in today's business climate.

About Centorrino Technologies

Built on the foundation of award-winning customer service, we develop a deep and strategic partnership with our customers and deliver them a frictionless technology experience to enable their growth.

Media Contact

Michael Williamson

Marketing Manager, Centorrino Technologies

About CSIA

Since 1997, the Customer Service Institute of Australia (CSIA) has supported Australian individuals and organisations to excel in delivering better customer experiences. With the customer landscape continually shifting – and the know-how and skills companies need more complex than ever, creating a great customer experience is no longer just worth considering – it is fundamental to being a better business. CSIA helps you see the world through a customer lens.

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