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  • 1 July 2020 09:59

Avaya Cloud Office communications suite launches in Australia

Avaya has also introduced a Master Agent Program to enable partners to accelerate adoption of the cloud communications solution

Sydney, Australia – July 1, 2020 – Businesses and organisations across the country can now enhance and simplify their communications and collaboration capabilities as Avaya Holdings Corp. (NYSE: AVYA) and RingCentral Inc., (NYSE: RNG) today announced the Australian commercial availability of the Avaya Cloud Office™ by RingCentral® UCaaS solution.

Avaya Cloud Office is a simple and reliable solution enabling users to call, meet, message and access business apps across multiple devices via a single platform. The company has also added several key new features and capabilities including tools to help migrate customers more efficiently and effectively.

“As we work together toward economic recovery, Australian businesses can bolster their operations with simple-to-use, powerful and efficient communications solutions,” said Steve Williams, Channel Director Australia and New Zealand (A/NZ) at Avaya. “Avaya Cloud Office is a single app that includes what a workforce needs to communicate and collaborate no matter how dispersed and provides a cost-effective solution that does not require long implementation cycles. The way we work continues to change, and Avaya Cloud Office is helping organisations adapt and collaborate in new and better ways.”

With 85 per cent of companies using two or more disparate collaboration applications to meet customer and end-user requirements1, Avaya Cloud Office provides just one app that delivers seamless collaboration across multiple channels and more than 130 ready-to-use integrations, enhancing the way organisations communicate with customers, partners and colleagues. By enabling voice calls, team messaging, meetings, conferencing, file sharing and more within one environment, Avaya Cloud Office eliminates complexity from day-to-day processes so that workforces can stay productive and connected.

“Organisations are on the path to modernising the way employees communicate and collaborate through one single app, and that is the promise of Avaya Cloud Office,” said Audrey William, Principal Advisor at Ecosystm360. “Based on the Ecosystm Digital Priorities in the New Normal study, 40 per cent of organisations in Australia accelerated the digitalisation of employee experience to counter the challenges of the COVID-19 crisis.

“With the rise in remote working, this is a clear indication of how critical it is now to ensure that employees have a seamless communication and collaboration experience – across multiple channels. The benefit of this announcement is that Avaya has a huge installed base of customers but many of them are mainly on traditional communications infrastructure. This new offering can help Avaya customers migrate to the Avaya Cloud Office solution, and streamline their communication and collaboration methods.”

To drive adoption for Avaya Cloud Office in Australia, Avaya has introduced a Master Agent Program to enable local distributors and channel partners to accelerate sales of Avaya Cloud Office to its core audience of SMBs. This program aims to make the transition to cloud software and unified communications easier for sellers, channel partners and customers. To date, Avaya has announced Master Agent partnerships with leading distributors of technology products and solutions, CommsPlus and VExpress.

Since it was unveiled in the US in March 2020, Avaya Cloud Office has added enhanced features, including:

• Expanded support for Avaya endpoint devices. The additional device support also extends the rich meeting capabilities of Avaya Cloud Office into conference rooms, providing high-fidelity sound quality.

• Migration tools and features to facilitate the transition of customers on previous Avaya UC premise-based platforms to Avaya Cloud Office, enabling them to seamlessly access the feature-rich UCaaS capabilities of calling, meetings, messaging and more – all based in the cloud.

• Additional features like Call Park and Page that allow customers to transition from existing Avaya platforms without changing the current processes they use every day.

• Over 130 integrations on the Avaya Cloud Office App Gallery leveraging desktop software tools, like Google Docs or O365, that people use every day, creating a seamless experience that eliminates the need to switch between applications.

“The way we work continues to change as we see real examples of digital transformation accelerating rapidly across businesses of all sizes,” said Dennis Kozak, Senior Vice President Business Transformation, Avaya. “Nothing is more critical to a business than communications and we have seen unprecedented uptake of our collaboration solutions as a result of the new working environment we are all experiencing. Organisations of all kinds are quickly adopting solutions that provide a single integrated platform to seamlessly manage communications with customers and employees, across multiple devices.”

“Organisations need modern cloud communications solutions to remain connected and accelerate business outcomes,” said Anand Eswaran, President and Chief Operating Officer, RingCentral. “Avaya Cloud Office enables businesses to keep moving forward and helps ensure that customers have the necessary solutions at their fingertips to connect, communicate, and collaborate effectively. Ever since we launched in the US market, we have seen tremendous uptick for Avaya Cloud Office by the extensive and trusted ecosystem that Avaya has nurtured for many years.”

Also announced today is an Avaya Cloud Office promotional offer, providing customers who sign up now with a full free month of service and 20 per cent discount. Customers will get free Basic Avaya Cloud Office Implementation, discounts on Avaya Cloud Office Professional Migration Services, and discounts on select desk phones. The promotion details and further conditions can be found here.

About Avaya Businesses are built on the experiences they provide, and every day millions of those experiences are built by Avaya (NYSE: AVYA). For over one hundred years, we’ve enabled organisations around the globe to win - by creating intelligent communications experiences for customers and employees. Avaya builds open, converged and innovative solutions to enhance and simplify communications and collaboration - in the cloud, on-premise or a hybrid of both. To grow your business, we’re committed to innovation, partnership, and a relentless focus on what’s next. We’re the technology company you trust to help you deliver Experiences that Matter. Visit us at

© 2020 Avaya Holdings Corp. All rights reserved. Avaya, Avaya Cloud Office and the Avaya logo are trademarks of Avaya Holdings Corp.

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of global enterprise cloud communications, collaboration, and contact centre solutions. More flexible and cost-effective than legacy on-premises systems, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect from any location, on any device, and via any mode. RingCentral provides unified voice, video meetings, team messaging, digital customer engagement, and integrated contact centre solutions for enterprises globally. RingCentral’s open platform integrates with leading business apps and enables customers to easily customise business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world. © 2020 RingCentral, Inc. All rights reserved. RingCentral and the RingCentral logo are trademarks of RingCentral, Inc.

Cautionary Note Regarding Forward-Looking Statements

This document contains certain “forward-looking statements”, including but not limited to, statements regarding the anticipated impact and benefits of Avaya Cloud Office. All statements other than statements of historical fact are “forward-looking” statements for purposes of the U.S. federal and state securities laws. These statements may be identified by the use of forward looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," “our vision,” "plan," "potential," "preliminary," "predict," "should," "will," or “would” or the negative thereof or other variations thereof or comparable terminology. RingCentral and Avaya have based these forward-looking statements on their current expectations, assumptions, estimates and projections. While RingCentral and Avaya believe these expectations, assumptions, estimates and projections are reasonable, such forward-looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond their control. These forward-looking statements are subject to risks and uncertainties that may cause actual results to differ materially, including risks related to the parties’ ability to successfully perform their obligations under the commercial arrangement, the parties ability to successfully market, sell and transition customers to Avaya Cloud Office, as well as those risks and uncertainties discussed in RingCentral’s and Avaya’s respective Annual Reports on Form 10-K and subsequent quarterly reports on Form 10-Q filed with the Securities and Exchange Commission (the “SEC”) available at RingCentral and Avaya caution you that the list of important factors included in their respective filings may not contain all of the material factors that are important to you. In addition, in light of these risks and uncertainties, the matters referred to in the forward-looking statements contained in this press release may not in fact occur. Neither RingCentral nor Avaya undertake any obligation to publicly update or revise any forward-looking statement as a result of new information, future events or otherwise, except as otherwise required by law.

Source: Avaya Newsroom


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