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  • 17 November 2010 15:54

Avaya Expands Business Collaboration for Small and Medium Enterprise Market

– Avaya, Inc. today introduced the new version of Avaya IP Office—the company’s flagship communications solution for small and medium-sized enterprises (SME). Avaya IP Office Release 6.1 delivers a host of business collaboration and customer service enhancements that can improve ease-of-use and worker productivity for SME workers, and generate significant new efficiencies for businesses. Avaya IP Office has been recognized for its total cost of ownership (TCO) benefits, delivering savings of approximately 25% in acquisition and ownership costs when compared with a competing vendor solution. The new version of Avaya IP Office expands upon its TCO strengths by enabling installation via a single DVD containing the open standards-based Linux operating system (OS) and key communications applications. Formerly, the OS and IP Office applications had to be installed via several sources and multiple DVDs.

This new approach can cut down software installation times by as much as 75% , saving on labor costs while simplifying installation. Additionally, when compared to other OS environments, Linux does not require user licenses, driving further savings for Avaya IP Office users. Other advancements introduced today include: • Flexible Avaya one-X™ Portal for IP Office: The solution’s dynamic Web-based desktop communications interface for remote, mobile and office workers features a newly-designed, customizable interface with drag and drop application gadgets. The solution—which lets users manage calls, instant messages and e-mails from one PC-based portal—is more flexible, allowing users to place gadgets (i.e. Directory, Call Log, etc.) wherever they want on their screen. Further customization includes ‘skins’ and branding with a business’ name.

• Improved Contact Center Reporting: Now, an SME can gauge the success of a customer campaign through location-based business intelligence that analyzes the calls flowing into a contact center, and makes them viewable on a geographic map. This capability provides a visual report of the volume of customer interaction based on each customer’s location.

• Expanded Video Options: Avaya IP Office expands upon its videoconferencing capabilities, going beyond Softphone-based video to now offer more advanced multi-point HD videoconferencing with up to 4 parties . Additionally, it enables video integration with selected third-party SIP phones.

• Multi-site Management: SME owners can now manage multiple office sites using one consolidated interface and a single log-in. This lets users view and manage all of the key communications parameters (i.e. user rights, hunt groups) of multiple locations (up to 32). Avaya is the worldwide leader in the SME market, with leadership in both revenue and line share. With Avaya IP Office 6.1, the company accelerates unified communications and contact center technologies in the SME market, helping SMEs compete more effectively, but in a cost-conscious manner. According to a recent survey , even as most SMEs (61%) believe technology is key to staying competitive, more than half (54%) believe cost-savings is the main driver for new technology adoption. “Small and medium-sized businesses want the competitive edge that real-time communications can deliver,” said Alan Weckel, research director at Dell’Oro Group, “and they will seek out collaboration solutions that are easy and cost-effective to install, manage and use. Those who can deliver on these benefits will lead the next phase of communications in the SME space.”

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