21 April 2020, Singapore - Everise, a next generation BPO that is disrupting the industry by tech enabling customer experience, has received a trademark for its leading Systematic Insights® program and methodology. The company helps brands to troubleshoot, extend, and prolong the life cycle of a product or service.
“We help customers understand the driving issue - what drives those contacts - and resolve it on a global scale; then those customers never have a need to contact us,” explains Peter Butler, General Manager of the Systematic Insights® (SI) program.
By using technology and incentivizing customer service agents to acquire pertinent information, Systematic Insights® helps brands to identify weak spots in the product or service lifecycle by offering valuable information.
A key customer of Everise said, “The information we've been able to leverage from the SI model has been critical to understanding where our team should focus, and also to represent great case studies of sharing best practices.”
And another added, "As a result of the SI teams’ work with our business, we estimate that the savings on the support side is roughly 26.8 million dollars."
Along with the consultation services, Systematic Insights® helps with business process re-engineering process improvement and enterprise architecture design. Customers can tap Everise to collaborate, or be an outsource services partner for product development consultation, product testing, as well as technology consultation and testing of electronic devices, computer software, and computer hardware.
Everise helps customers throughout the product or service life cycle, including:
Creating Product & Service Excellence
“A good product or even a proven product, does not always translate to sustained growth,” says Sudhir Agarwal, CEO of Everise. “Our mission is to help brands beat their competitors by turning their consumers into fans, by offering brand experiences.”
A 2020 study conducted by Parks Associates asserts that consumers consistently abandon a brand’s products if the setup process is perceived to be difficult, or if the support options are not ideal. Addressing potential problems before a product is released will impact brand loyalty. Moreover, a user’s expectations may not align with how a product (or service) is designed to work. SI helps to identify and build an understanding of the true customer journey to help identify issues before they occur.
The way that Systematic Insights® works is with:
As the saying goes: “For every thousand hacking the leaves of the problem, there is one striking at the root.” Systematic Insights® offers a solution to strike at the root of the issues, minimizing support calls for your product or service.
To learn more, visit weareeverise.com.
Notes to editors:
Everise customers are quoted under strict confidentiality agreements Video: https://vimeo.com/375567797 More information about Systematic Insights®: https://weareeverise.com/why-everise/systematic-insights Interviews are available, on request, with Everise spokespersons
Everise is a global experience brand extending CX transformation to enterprises from the Fortune 500 to the world’s most beloved unicorns to high growth tech startups. With 13 experience centers located strategically across five countries, Everise leverages the unique strengths of specific geographies and populations to provide partners with outsourced CX that is affordable, sustainable, agile, capable and fluent in over 20 languages. Learn more at weareeverise.com.
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