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  • 29 June 2010 08:10

Axios Systems partners with Focus on Business to build Asia Pacific Coverage

Axios Systems is pleased to announce a new alliance partnership with Focus On Business.

Melbourne, 29th June - Axios Systems, the world‘s leading provider of IT Service Management (ITSM) solutions is pleased to announce a new alliance partnership with Focus On Business, experts in ITSM and CRM Solutions and Business Improvement Consultancy.

Under the agreement, Axios will train the Focus on Business team on how to implement and get the most out of Axios’ core IT Service Management solution, assyst. Axios will also work closely with Focus on Business on joint marketing initiatives. The joint offering to the market brings together the strength of one of the world’s leading ITSM software solutions with the local knowledge and consulting expertise of Focus on Business, which has consulted to, and implemented solutions in, many of South East Asia and New Zealand’s major companies over the past decade.

The move comes as Axios seeks to extend and deepen its presence and commitment to the region. The partnership agreement will extend assyst’s ITSM solution availability in the Asia Pacific region, and enable more customers to take advantage of the local presence that Focus on Business brings.

Focus On Business, who have over 20 years of experience, with offices in UK, Asia and New Zealand, provide consultancy and implementation services to enable business efficiency. The partnership with Axios Systems will enable Focus on Business to present a fully integrated ITSM solution, coupled with their strong consulting and implementation services.

Sean Hywood, Group General Manager from Focus on Business in Malaysia, says “We look forward to partnering with Axios Systems and offering the assyst solution, while benefiting from their 20-plus years in the ITSM industry. Our territories cover Malaysia, New Zealand, Thailand, Indonesia and Hong Kong, with a new office now open in Singapore. We feel that having a fully integrated solution, encompassing all ITIL processes, backed with the experience of Axios Systems will enable us to offer a ‘complete’ service to our customers and prospects in the region”.

Andros Symeonides, Axios Systems Senior VP of Emerging Markets, says “I am pleased with the geographic expansion in Asia Pacific that working with Focus on Business will bring. This partnership will enable more organisations to gain the true value of our approach to best practice ITSM solutions, and tap into the ITSM solution experience that Sean Hywood and the Focus on Business team bring to the table”.

Axios Systems offers a fully integrated ITSM solution, assyst, which was developed from inception upon ITIL principles. assyst from Axios Systems offers a complete lifecycle approach to ITSM encompassing all ITIL processes in one fully integrated solution. The latest version of assyst incorporates a Service Catalogue solution with a Service Designer to enable services and offerings to be created and deployed rapidly.

About Axios Systems

Axios Systems is the world’s leading provider of Enterprise ITSM software. Its customer-centric approach, combined with its award-winning software, enables customers to improve their Service Delivery and Support and deliver Continual Service Improvement (CSI) by helping to align and realign IT services to changing business needs, supporting business processes and improving productivity.

Benefiting from more than 20 years of development and investment around Best Practice principles, Axios Systems’ core solution, assyst, built around its market-leading ITIL CMDB Software, intuitively steers users through the ITIL processes. assyst offers a unique lifecycle approach to ITSM with the integration of all ITIL processes in a fully integrated Service Management Tool. It empowers management with a dashboard-based transparent view of real-time performance against Service Level Agreements (SLA).

Implementing assyst into an organisation optimises IT infrastructure efficiency, reduces overheads and lowers the total cost of IT ownership (TCO), helping to ensure a significant return on investment (ROI) with rapid time-to-value. Axios also offers a comprehensive set of consulting and training services to support ITSM best practices in an organisation.

Axios’ customer base spans across a wide range of vertical and geographical markets and, in Australia, includes Corporate Express, Corrs Chambers Westgarth, Secure Parking, M2 Telecommunications, Dr. D Studios and Melbourne Water. For more information, visit:

ITIL ® is a Registered Trade Mark, and a Registered Community Trade Mark of the Office of Government Commerce, and is registered in the U.S. Patent and Trademark Office.

Contact for Australasia: David Lloyd,, Tel: +61 2 9006 1645

Contact for General: Dawn Clarke,, Tel: +44 131 220 4748

About Focus on Business

Focus on Business is a dedicated CRM and Service Management solutions provider with over 20 years experience in deploying solutions to suit hugely diverse requirements. Their global knowledge of Business Process engineering has ensured they have a unique insight into designing and implementing systems to meet the most complex of requirements in a wide range of business environments. With European Headquarters near London in the United Kingdom, their Asian Headquarters in Kuala Lumpur, Malaysia and additional offices in Thailand, Hong Kong, Singapore and New Zealand, they are able to service international organisations at a local level.

The collective experience of their consulting team has seen Focus on Business provide solutions to a range of sectors including Finance, Education, Government Agencies, Healthcare, Retail, and FMCG. Focus on Business places a heavy emphasis on developing long-term partnerships and adopting a collaborative approach with their customers. All of their business solutions contain a complete range of services, including Solutions Consulting, Implementation Services, Systems, Data Integration and Training.

Web:, email:

Asia Pacific Headquarters, Kuala Lumpur, Malaysia. Phone: + (6) 03 2095 5775, Fax: + (6) 03 2095 5115

Focus on Business Ltd., New Zealand. Phone: +64 9 363 9550, Fax: +64 9 363 9700

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