- 23 February 2010 12:40
University of Queensland Institute for Molecular Bioscience selects assyst from Axios Systems to streamline its IT systems and services
The Institute for Molecular Bioscience is replacing Touchpaper’s ITBM solution with the assyst software, and their prior solution, a ticket-logging tool called Kayako, which they had utilised for 4 years. The Institute required a software solution that would aid with workflows, and increase their reporting capabilities. The IT Service Desk looks after 700 users within their department and will initially use the Incident, Change and Release Management functionality of assyst upon go-live.
Rowan Gronlund, Manager of IT Services at the Institute for Molecular Bioscience stated, “Axios Systems’ dedication to understanding the requirements of the Institute and thoroughness of the implementation was a refreshing insight into how a service vendor should operate. As we move into the testing phase of our implementation, we will expand further into the functionality available within the product to assist in improving and streamlining our systems and services and increasing customer satisfaction.”
The Institute for Molecular Bioscience was impressed with how quickly assyst could be implemented, as well as its rich functionality that was available out-of-the-box. Mr Gronlund was particularly interested in the assyst Process Designer, which gives management powerful control over the design and execution of processes, and the further capability within the product that is available to them for the future. He anticipates that assyst will create better staff utilisation and justification of resources for the internal team moving forward, which will be important when the IT department moves to a new user-based payment model. He also hopes in the future that they can begin to use the assyst Resource Manager functionality, which provides a Gantt-style calendar of planned activities for Incidents, Problems and Changes.
Andros Symeonides, Senior VP Business Development at Axios Systems says, “Having the ability to implement assyst with a rapid turnaround and replace solutions seamlessly is vital to Axios’ success. Our customers can be up and running with assyst very quickly and can see a real return in investment within a short period of time.”
About Axios Systems Axios Systems is the world’s leading provider of IT Service Management (ITSM) solutions. Its customer-centric approach, combined with its award-winning software, enables customers to improve their Service Delivery and Support and deliver Continual Service Improvement (CSI) by helping to align and realign IT services to changing business needs, supporting business processes and improving productivity. Benefiting from more than 20 years of development and investment around Best Practice principles, Axios Systems’ core solution, assyst, built around its market-leading Configuration Management Database (CMDB), intuitively steers users through the ITIL (Information Technology Infrastructure Library) processes which help organisations transition toward the next generation of ITSM and Service Desks. assyst offers a unique lifecycle approach to ITSM with the integration of all ITIL processes (including Incident, Capacity, Problem, Change, Asset, Configuration and Service Level Management), twelve of which have been verified by Pink Elephant’s PinkVERIFY service as compatible with industry best practices (based on ITIL V3), in a fully integrated, out-of-the-box application. It empowers management with a dashboard-based transparent view of real-time performance against Service Level Agreements (SLA), and Operations Level Agreements (OLA). Implementing assyst into an organisation optimises IT infrastructure efficiency, reduces overheads and lowers the total cost of IT ownership (TCO), helping to ensure a significant return on investment (ROI) with rapid time-to-value. Axios also offers a comprehensive set of consulting and training services to support ITSM best practices in an organisation. Axios’ Asia Pacific headquarters is in Melbourne, Australia. Our global HQ is Edinburgh, UK with offices across Europe, the Americas and the Middle East. Axios’ global presence is further strengthened with a worldwide network of partners. For more information, visit: www.axiossystems.com. ITIL ® is a Registered Trade Mark, and a Registered Community Trade Mark of the Office of Government Commerce, and is registered in the U.S. Patent and Trademark Office.
About University of Queensland’s Institute for Molecular Bioscience The Institute for Molecular Bioscience (IMB) is a world-class research institute located at The University of Queensland, in Brisbane, Australia. The IMB's mission is to decipher the information contained in the genes, proteins and molecules of humans, animals and plants. Since its establishment in 2000, the IMB has earned a reputation as one of the Asia Pacific region's leading research institutes. By understanding the development process and aspects that go awry in complex diseases, IMB aims to develop pharmaceutical and cellular therapies, technologies and diagnostics to prevent or treat such diseases. In addition, through studying both animals and plants, the IMB wishes to pursue other opportunities for applying our understanding of genetic programming and molecular architecture, which has the capacity to transform and create new industries in biology, information technology, green energy and agriculture. Visit http://www.imb.uq.edu.au/ for more details. Contact for Australasia
Erica Sarlos - Erica.Sarlos@axiossystems.com Tel: +61 3 9093 2105