Stories by Brian Solis

Customer service helps companies outperform competitors and drive growth

Economic uncertainty is a time to invest in customer experience, not cut it, and field service is rife with opportunities to exceed customer expectations.

Only engaged service teams can deliver next-level customer loyalty in an era of uncertainty

Aligning service innovation, agent capabilities, and customer expectations provides a transformative opportunity to foster loyalty and drive business growth.

25 Aug: Channel Asia WIICTA 2023; View all events

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Channel Asia WIICTA 2023

Stories by Brian Solis

Customer service helps companies outperform competitors and drive growth

Only engaged service teams can deliver next-level customer loyalty in an era of uncertainty

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Automate for business sustainability

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Featured

Channel Asia WIICTA 2023