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Atlassian acquires help desk firm Halp

Atlassian acquires help desk firm Halp

Software vendor best known for its Jira, Trello and Confluence platforms hopes the acquisition will make it easier for users to handle help desk requests

Credit: Dreamstime

Atlassian, best known for its Jira, Trello and Confluence platforms, is acquiring help desk company Halp.

The purchase, announced today, comes amid the back drop of the ongoing global Covid-19 pandemic, which has made collaborative platforms essential for teams looking to remain productive with workforces largely distributed.

Launched in 2017, Halp is a conversational ticketing solution that enables IT teams to assign, prioritise and answer requests from Slack, turning the popular enterprise chat platform into an internal help desk solution.

Once Halp has been integrated into a Slack Workspace, users can react to a message with a specific emoji to turn any message into a ticket that tracks the progress of inbound and outbound requests. Halp also offers menu options in Slack that allows help-desk staffers to process and manage requests without having to leave Slack.

Credit: Atlassian

While the Halp purchase will bolster Atlassian’s integration abilities, Atlassian has a number of tools  that offer Slack integrations. In April, Trello’s no-code automation tool, Butler, announced an integration that would allow “automated workflow [to] extend even further beyond the boundaries of Trello to the tools where other teammates are working.”

Halp already integrates with Atlassian’s Jira Service Desk and Confluence, allowing organisations to keep records via their support tool of choice. And Atlassian intends to keep Halp as an independent product; current Halp users will still be able to use it as a standalone product.

In a statement announcing the acquisition, Brad Armstrong, vice president for business development and corporate development at Slack, said the company was thrilled to hear that its “strategic partner” Atlassian is acquiring Halp.

“With its messaging-first approach to support ticketing, Halp is an outstanding tool for any team already collaborating in Slack channels,” Armstrong said. ”We see enormous opportunities in building this business together with Atlassian.”


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