FPT tasked with digitally transforming courier giant in Europe

FPT tasked with digitally transforming courier giant in Europe

Vietnam-based technology provider to deploy new digital platform

Credit: Dreamstime

FPT has signed an agreement with DPD Group to deploy digital technologies across the second largest parcel delivery network in Europe.

Following examination of the company’s IT systems and processes, FPT will map out and then deploy IT4EM2 - a digital technology platform - to enhance business performance across 12 countries.

The Vietnam-based technology provider will also build out big data analysis capabilities, through the provision of a data architecture guided by the FPT Digital Kaizen methodology, under the banner of ‘Think Big, Start Smart and Small, Scale Fast’.

The new digital platform is expected to improve operational efficiency and bolster customer experience as the courier group builds out capabilities across Europe and the global market.

“This contract testifies the trust that DPD Group puts in FPT’s expertise in logistics, technology capabilities, implementation capabilities, and our digital transformation methodology,” said Truong Gia Binh, chairman of FPT. “It would also pay the way for us to become a top 50 digital transformation services provider in the next ten years.”

Operating as the international subsidiary of the French Groupe La Poste - a Fortune Global 500 company - DPD Group houses more than 75,000 delivery experts and a network of more than 42,000 pick-up points.

The business delivers 5.2 million parcels each day through the brands such as DPD, Chronopost, SEUR and BRT, having posted sales of €7.3 billion in 2018.

“The world will be reinvented and will be explored,” added Paul-Marie Chavanne, chairman of GeoPost, the holding company of DPD Group. “It demands us to be more creative and innovative. We can not do it all alone. We need a partner, and I hope that FPT is the privileged partner will help us jump high in this new world.”

FPT first partnered with DPD Group in 2018 through a number of small and medium-sized projects. Currently, the provider is involved in various stages of the customer life cycle from data collection, logistics consulting and user experience ideation, alongside micro-services architecture, project development, implementation and production support.

With nearly $2 billion in revenue and 33,000 employees, FPT specialises in the delivery of digital technologies, spanning cloud, managed services and security, in addition to enterprise mobility, artificial intelligence and the Internet of Things.

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