San Fang Chemical has switched to Rimini Street support for select Oracle software solutions to drive enterprise-level savings across core Asian markets.
Headquartered in Taiwan, San Fang is a global manufacturer and distributor of artificial leather products, with production bases in Taiwan, China, Vietnam and Indonesia, in addition to US-based marketing and sales offices.
The business has turned to Rimini Street - a third-party support provider of Oracle and SAP software products and a Salesforce partner - to support its Oracle E-Business Suite application and Oracle Database software.
“The dramatically improved quality of support that Rimini Street provides us is far beyond what we were receiving from the vendor,” said Ms. Hsu, manager of MIS at San Fang. “In addition to the significant cost reduction, we now receive support for the large number of customisations we’ve made to our enterprise application and none of these customisations were supported by the vendor previously.
“In addition, we receive a personalised service approach from our primary support engineer, who speaks the local language and is able to diagnose and resolve our support issues more quickly.”
As a global organisation, Hsu said San Fang “relies heavily” on the stable operation of its Oracle EBS and database system to maintain a 24-hour production model on an annual basis.
Due to the “high cost” of the maintenance contract with the vendor, alongside the “restrictive and less comprehensive quality” of support services, Hsu said San Fang evaluated third-party support providers and following a “rigorous evaluation”, selected Rimini Street.
“Rimini Street provides the most comprehensive service model for our global, year-round supply chain and production base,” Hsu added.
“In short, our IT team can now completely rely on the company’s seasoned engineers - Rimini Street’s ultra-responsive support has allowed us to free up our internal resources to focus on other more pressing business innovation projects.”
Alongside saving 50 per cent of its annual maintenance costs - previously paid to the vendor - Hsu said San Fang can also now maintain its core Oracle system for a “minimum of 15 years”.
“Taiwan companies are faced with global and regional political and economic changes, as well as unique cultural challenges,” said Andrew Seow, regional general manager of Southeast Asia and Greater China, Rimini Street. “And as with other companies around the world, Taiwan CIOs are tasked with achieving even more with either flat or very limited IT budgets.
“Rimini Street is well positioned to support these organisations by helping to free themselves of the vendor’s dictated roadmap, enabling them to fully maximise their enterprise software systems for a minimum of 15 years, and embark on an IT roadmap that is driven by their business objectives, not the vendor’s objectives.”