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Capgemini has unveiled a new robotic process automation (RPA) centre of excellence (CoE) in Malaysia, serving the Southeast Asian market in collaboration with Blue Prism.
The partnership - which is already active in market - is designed to “support and accelerate” customer adoption of Blue Prism’s RPA software across the region.
Specifically, the consultancy giant will collaborate with UK-based Blue Prism to provide “training, certification, consulting and support services” to local consultants and businesses in the area of RPA solutions.
“This announcement underlines Capgemini’s proven experience in helping businesses realise untapped business value through RPA,” said Gaurav Modi, managing director, of Southeast Asia, Hong Kong and Taiwan at Capgemini. “This CoE, is one of the largest and most capable of its kind in the Asia Pacific region, supporting businesses looking to leverage RPA.
“Together, with Blue Prism, we are enabling enterprises to operate smarter, see enhanced relationships and experiences for customers and employees alike, all while driving their innovation to become more competitive.”
According to Modi, the new centre will help businesses to "reduce costs, improve compliance, increase productivity, enhance customer satisfaction, gain incremental revenue and create new revenue and customer experience opportunities".
“Malaysia is a key market for driving RPA adoption and AI development in Southeast Asia,” added Gareth Lane, vice president of partnerships across Asia Pacific at Blue Prism. “This centre is part of our broader expansion in the region, which includes opening offices in Singapore and Hong Kong.
“We are enabling Malaysian customers to take advantage of our digital workforce capabilities by helping them increase productivity, improve customer experiences and deliver new services.”
As the first Capgemini RPA CoE in the region, the facility will focus on supporting Malaysian businesses in the areas of telecommunications, banking, financial services and insurance (BFSI), utilities and logistics, in addition to manufacturing, automotive, consumer products and retail.
“The market here has grown significantly in the last three years for Capgemini as with the demand for RPA among clients here continues to increase,” said Rajesh Kottul, country head - group sales officer at Capgemini Malaysia. “The country’s graduate resource pool is healthy; with about 200,000 graduates every year in Malaysia.
“Now, these graduates can get into forward looking technological engagements with the additional skills from CoE as Capgemini has a graduate program that helps onboard these graduates in a structured programme, to train, certify and equip, making them market ready.”
In looking ahead, the centre aims to ensure around 200 people become accredited within the next 12 months.
“Armed with world class facilities and access to the right talent pool promises growth market for Capgemini in particular, and RPA in general,” Kottul added. “We feel that Capgemini Malaysia is at the forefront as the Righshore location for serving customers in Singapore, Philippines and Taiwan.”
