Healthcare provider and system integrator, T-Systems, has launched a new healthcare competency centre (HCC) in Singapore.
As a global platinum partner of SAP, the facility will showcase the latest in the software vendor’s solutions, alongside ways in which customers and patients can leverage new technologies and capabilities.
"Our focus on being customer-centric has meant that we have developed a wealth of experience in the healthcare industry,” said Arkadiusz Czopor, managing director of T-Systems Asia South.
“We are able to meet the ICT needs of the customers in the industry as we take considerable time to understand their specific needs, the challenges they face, and tailor expert advice accordingly.
“With the HCC, we are now also able to guide customers first-hand through new possibilities in healthcare innovation and in many cases with their own data, to show how they can achieve better outcomes.
“These include helping them move to the cutting edge of digital healthcare, from assisting patient diagnoses with machine learning, to using IoT in patient recovery plans."
The provider aims to address some of Southeast Asia’s largest healthcare concerns and challenges through ICT solutions with this new centre, from a rapidly ageing population to long-term management and care of non-communicable diseases like heart disease and diabetes.
Located at T-Systems’ office in Singapore, the new centre will offer regional healthcare providers with demonstrations and use cases of SAP solutions, coupled with emerging technologies.
These include leveraging best practices established among T-Systems’ existing customers to help broaden industry perspective on how to apply proven healthcare technology solutions more effectively, understand the feasibility of ICT applications and discover new ways of doing business.
Furthermore, customers will be able to test-drive these applications with their own data – effectively providing them with all the benefits of a proof of concept, and to experiment with how a full implementation would work, without the need to disrupt their own business processes.
“Our partnership with T-Systems combines the strength of their expertise together with our technology solutions in a one-stop centre for the benefit of the healthcare industry,” said Khor Chern Chuen, managing director of Singapore at SAP.
“SAP’s track record in serving healthcare and healthcare customers will help others take the first steps on their transformation journeys, or explore more advanced use cases no matter where they are in their ICT adoption journeys."
The provider works closely with several customers in the Singapore healthcare sector, both in the private and public sector, including IHiS, the agency for integrated care, Raffles Medical Group and St Andrew’s Community Hospital.
However, regionally, the firm also serves Institut Jantung Negara in Malaysia and Mitra Keluarga and EKA hospitals in Indonesia.
For its Indonesian customers, T-Systems has performed services which have been localised to suit market needs, including insurance pricing and interface, outpatient pharmacy management, and specialist use cases such as the ability to program withholding tax on doctors’ fees for billing based on local regulations.
In the future, the provider aims to develop industry templates for the Internet of Things (IoT), billing and insurance at the centre through partnerships with professional consulting firms.
The provider is one of the exclusive elite resellers of solutions for SAP and a global platinum partner for the vendor.
Furthermore, in 2018, it won the “datacenter transformation partner of the year award” from Microsoft Singapore Partner Awards 2018, which recognises top Microsoft partners demonstrating excellence in innovation and implementation of customer solutions based on Microsoft technology.